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TERMS AND CONDITIONS                    

 

 

 

The vehicles transporting more than 8 people are submitted to the Social European
Rules (RSE)
                                    

It is important to take it into account when you are planning your itinerary and timing.

Here are some of the main rules to respect :
- The maximum working period during a day is 14 hours (from when the driver takes the coach in the morning until he returns it to the garage or hotel at the end of the day).
- The driving time in a day is limited to 9 hours (tolerate to 10 hours but no more than twice a week).
- The resting period between two working days has to be 11 hours minimum (can be reduced to 9 hours, but no more than three times a week)
- The driver has to take a break of 45 minutes every 4h30 of driving. This break can be cut in 2 (15 minutes and 30 minutes)
- The speed of those vehicles is limited to 100Km/hour even on the freeways, please take it into account while planning your trips

For your safety, we almost never accept more than 3 hours driving nor long journeys by night.
A break of 1h30 at lunch time is necessary (unless the driver's meal is provided with the passengers)

It is forbidden to smoke, to eat and to drink (except water) in our vehicles
The driver can refuse to transport a person who would threaten the safety of people and goods.
In that case, the concerned person could not pretend to any refund.


 


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BOOKING AND PAYMENT

Each reservation has to be written (fax, e-mail or mail). The timing, picking up place and price have to be clearly mentioned, as well as the cancellation policy.
To book a transportation service or a tour (of less than 1000 euros), a credit card is necessary :
Credit Card Number
The 3 or 4 digit number on back of card (CCV)
The expiration date
First and Last Name on the card
Company (if the card is a company card)
Exact address of the holder

American Express Master cardVis card

If you prefer, we also accept bank wires (full payment in advance)
For a quote of more than 1000 euros : a bank wire is mandatory

ITINERARY

Our minibuses can take nearly every roads but, nevertheless, remain places where they can't go for access reasons or for legal reasons (Marseille inlets for example).
So, if you design yourself your itinerary, it is up to you to verify this point. In any cases, we ask you to give us a detailed itinerary when you book so that we can be sure we can respect it.

LEGAL INFORMATION

The company Transferts Service - Roch Voyages is registered at the chamber of commerce of Aix en Provence under the number : 444 797 054 00012.
Activity code : 602G (Public transportation)
The head office is located "quartier les Bonnets 13530 TRETS FRANCE".
The company has all the authorisations to be able to transport people within France and Europe.
The passengers are covered by a special transportation insurance. (Allianz, Flavie et Stéphane GIL, 107 Bd Baille 13005 Marseille).
All our guides are licensed by the French Government and allowed to work in any city and in the National Museums and Monuments

Immatriculation ATOUT FRANCE : IM013130002
Garantie financière : GROUPEMENT FRANÇAIS DE CAUTION, 58 RUE DU GÉNÉRAL FERRIÉ, 38100 GRENOBLE, FRANCE
Assurance de responsabilité civile professionnelle : ALLIANZ IARD, 87 RUE DE RICHELIEU, 75002 PARIS, FRANCE


 

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